Decoding the Signal: From Architectural Intent to Enterprise Outcome
Exploring the frontiers of conversational intelligence, agentic orchestration, and the strategic synthesis of human dialogue into high-fidelity knowledge engines.
TotalEnergies & The Death of Administrative Friction: Reducing Document Processing Time by 95% to Accelerate Carbon Revenue
In the race for energy efficiency, the biggest bottleneck isn't the technology in the field—it's the paperwork in the office. TotalEnergies (Greenflex) used Lexic to turn a manual 20% error rate into a 95% velocity gain.
Best AI Tools for Customer Interviews 2025: Lexic Pulse vs. Outset vs. Marvin
The era of waiting 8 weeks and spending $50k for a focus group is over. Executive comparison of the three leaders in AI-powered customer research.
Beyond the Hype: What 100 C-Levels Confessed to Our AI About Real GenAI Usage
A massive qualitative analysis: +400 minutes of AI-moderated conversation reveal the 'operational truth' of Spanish enterprise GenAI adoption. Discover 4 critical findings about trust, Shadow AI, and the executive use paradox.
Stop Sifting. Start Closing. Automate Lead Pre-Qualification with AI
Your BDRs spend 80% of their time chasing 'ebook collectors.' Use Lexic Pulse to engage, vet, and qualify leads instantly, 24/7.
From Data Lake to Cultural Engine: Turn Static CRM Records into Living Insights
Stop settling for the 'What.' Use AI to discover the 'Why' behind every customer interaction and fill the 'Silent Gap' in your data.
The 9,900% ROI of Customer Research (And Why Slow, Traditional Methods Fail to Capture It)
The value of customer research is a strategic imperative with 9,900% ROI. Discover 5 core statistics that prove the quantifiable return and why traditional methods like 8-week focus groups can't unlock this massive potential.
The Empathy Gap: Why Dashboards Alone Won't Help You Understand Your Customers
Discover why traditional metrics create a dangerous illusion of understanding and how conversational AI can bridge the gap between data and real empathy.
Bankinter & The "Corporate Brain": Managing 3,000+ Daily Inquiries with 75% Less OPEX through Total Customer Intelligence
Most banks are deaf to 99% of their customer interactions. Bankinter decided to listen to everything—and then built an AI that could actually solve the problems it heard. Here's how Lexic's Double Hélice architecture delivered 80% autonomous resolution and 75% OPEX savings.
The Ultimate Guide: 10 Best Practices for Asking for Customer Feedback (and Getting Real Answers)
Stop getting superficial feedback. Learn the 10 proven strategies to transform your surveys into valuable conversations that drive real business decisions and uncover the 'why' behind customer behavior.
Is Your Product Roadmap Based on Guesswork? How to Get Real User Insights in 48 Hours
Every Product Manager faces the tension between shipping fast and building what users actually want. Discover a four-step framework to move from intuition to insight and build your roadmap based on real user feedback in just 48 hours.
How Voice-Based Feedback is Transforming Product Development
Traditional feedback methods are losing effectiveness. Discover how voice-based feedback with conversational AI is revolutionizing product development by capturing authentic user insights at scale.
Beyond Surveys: Why the Real Voice of the Customer is Your Greatest Asset
Exceptional companies don't just sell—they listen through AI-powered customer interviews. Discover how to capture authentic customer feedback at scale with voice-first research technology that delivers actionable insights.
Boost Your Training: How Conversational AI Transforms Course Evaluation and Student Experience
Discover how conversational AI is revolutionizing the way training companies gather student feedback and optimize their educational programs.
Global E-commerce Giant Recovers $1.2M in Lost Revenue with AI-Driven Cart Abandonment Interviews
Discover how a major e-commerce platform used AI-powered customer interviews to identify cart abandonment causes, recovering $1.2M through conversational AI insights and targeted optimization strategies.
Dental Clinic in Málaga Increases Patient Satisfaction by 40% with AI Voice Interviews
Discover how a leading Málaga dental clinic used AI-powered customer interviews and WhatsApp for customer feedback to revolutionize patient experience and reduce appointment cancellations.
Boutique Hotel Improves NPS Score by 45 Points with AI-Powered Guest Interviews
Discover how a luxury boutique hotel used AI voice agents for customer feedback and WhatsApp for customer feedback to transform guest experience, achieving a 45-point NPS improvement through real-time conversational AI insights.
Gaming Startup Increases User Retention by 60% with AI-Powered Player Research
Discover how a gaming startup used AI voice agents for customer feedback and adaptive conversational AI research to understand player motivations, achieving 60% retention improvements through voice-first gaming insights.
Diagnostic Imaging Chain Improves Patient Experience by 50% with AI Voice Technology
Discover how a leading diagnostic imaging chain used AI-powered customer interviews and WhatsApp for customer feedback to reduce patient anxiety and optimize medical operations through conversational AI insights.