1. Terms of Service
Effective Date: December 18, 2025
1.1. Service Description
Lexic provides a suite of AI-driven solutions: Lexic Pulse (SaaS platform for customer research), AI Health Companion (Patient-Reported Outcomes), and AI Consulting. Lexic guarantees that these Services are built on state-of-the-art infrastructure, prioritizing adaptability and regulatory compliance.
1.2. Fees and Payment
- Pricing Structure: The Service consists of a recurring License Fee (platform access) and variable Usage Fees (per call/message/interview).
- Payment Terms: All invoices shall be paid within thirty (30) days from the invoice date.
- Taxes: All fees are exclusive of VAT or applicable local taxes.
1.3. Client Warranties & AI Transparency
- Consent: The Client warrants they possess a valid lawful basis (Consent or Legitimate Interest) for all data subjects uploaded.
- Disclosure: The Client must inform end-users that they are interacting with an AI system, in compliance with the EU AI Act.
- Telecom: The Client is responsible for local "Do Not Call" registries and anti-spam laws.
1.4. Intellectual Property & Liability
- Ownership: Lexic retains all rights to its algorithms and software. The Client retains rights to their raw data.
- Liability: Lexic's total liability is limited to the amount paid by the Client in the 12 months preceding any incident.
2. Privacy Policy (Unified)
Effective Date: June 18, 2025
2.1. Roles
- Lexic as Data Controller: For website visitors and direct business contacts.
- Lexic as Data Processor: For "End Customer" data processed via Lexic Pulse on behalf of the Client.
2.2. Security & AI Governance
- EU Residency: All primary processing occurs within AWS (Europe Region).
- Anonymization: We apply automated anonymization protocols to protect data sets before model analysis.
- Encryption: Data is protected using AES-256 at rest and TLS/SSL in transit.
2.3. Data Subject Rights
Individuals may exercise rights of access, rectification, erasure, and portability via dpo@lexic.ai. For Lexic Pulse data, users are encouraged to contact the Client (the Controller) directly.
3. Service Level Agreement (SLA)
Annex I to the Terms of Service
3.1. Uptime Guarantee
Lexic.AI guarantees a Monthly Uptime Percentage of at least 99.5% for the Lexic Pulse platform.
3.2. Service Credits
If uptime falls below the guarantee, the Client is eligible for credits against the monthly License Fee:
| Uptime Range | Credit |
|---|---|
| 99.0% – <99.5% | 5% credit |
| <99.0% | 10% credit |
3.3. Support Response Times
- Critical (System Down): 4 business hours.
- Standard (Queries): 24 business hours.
4. Data Processing Agreement (DPA) Summary
In accordance with Art. 28 GDPR:
- Instructions: Lexic processes data only on documented Client instructions.
- Confidentiality: All personnel are bound by strict non-disclosure agreements (NDAs).
- Sub-processors: Lexic only uses vetted sub-processors (e.g., AWS) and notifies Clients of changes.
- Breach Notification: Lexic will notify the Client of any data breach without undue delay.