Choose Your Intelligence Layer
Total Customer Intelligence decodes what your customers and human teams are already telling you. AI Agent Intelligence audits what the AI agents you've deployed are actually doing. Start with the layer you need.
Eight Solutions for Every Conversation Your Business Has
From sales calls to support tickets, Lexic Pulse audits 100% of the conversations your teams have with customers — and turns them into decisions.
Decode Buying Intent to Accelerate Revenue
Transform every sales call and email into a strategic advantage. Identify buying signals, handle objections with data, and clone your top performers' conversational DNA.
The Sales Implementation Engine
Listen & Probe
Connect Genesys or Salesforce to ingest 100% of sales dialogue. Use Active Probing agents to interview lost leads and discover the real "Why" behind churn. See how Automatic deal-loss attribution (Deals Gone Dark) works.
Configure Signals
Set real-time alerts for "Competitor Mentions" or "Pricing Friction". Define semantic tags for high-intent signals that standard CRMs miss.
Revenue Delivery
Receive "Next-Best-Action" summaries directly in Slack or Pipedrive. Eliminate "dead time" between a lead's signal and an agent's response.
Eliminate Friction Before it Impacts Churn
Move beyond reactive support. Use conversational intelligence to map the root causes of customer frustration and automate the path to resolution.
The Customer Experience Implementation Engine
Connect the Stream
Ingest 100% of Zendesk tickets, WhatsApp chats, and Call Center audio. Deploy agents to conduct post-resolution interviews that probe deeper than a simple NPS score.
Synthesize Sentiment
Configure tagging of conversations showing frustration, unmet needs, or escalation risk. Set alerts for sentiment spikes across any channel.
Actionable Insights
Deliver weekly "Friction Roadmaps" to your CX managers. Automatically update CRM profiles with high-fidelity sentiment data.
Build What Your Customers Truly Need
Stop guessing feature priority. Lexic synthesizes thousands of hours of user feedback into a deterministic product roadmap.
The Product Implementation Engine
Discover Needs
Map conversations from support tickets and client phone calls. Launch AI-driven generative interviews to test new product hypotheses in 3 clicks.
Tag Feature Gaps
Configure analysis to automatically group feature requests by user persona and impact. Identify technical friction points causing usability drop-off.
Deliver Strategy
Receive specialized "Product Opportunity" reports in your inbox. Sync findings directly with Jira or Productboard to prioritize the high-impact backlog.
Capture the Market Signal Amidst the Noise
Understand how your brand is perceived in real-time. Turn qualitative market sentiment into quantitative growth assets.
The Marketing Implementation Engine
Listen to the Market
Connect Customer Support Channels and Use Active Probing agents to conduct focus groups at infinite scale across your target segments.
Benchmark Sentiment
Set alerts for brand perception shifts or viral sentiment trends. Define "Competitor Positioning" tags to track market share in conversations.
Targeted Value
Receive automated reports on campaign resonance and brand health. Feed high-intent audience segments directly into your marketing automation tools.
Architect Technical Certainty from Digital Dialogue
Decode technical friction from support logs and system interactions to prevent outages and optimize your infrastructure.
The IT Implementation Engine
Ingest System Dialogue
Connect IT helpdesk tickets, incident logs, and internal chat channels. Capture 100% of technical friction reported by your teams.
Tag Error Patterns
Configure detection for recurring failure signatures, escalation triggers, and infrastructure pain points across systems and environments.
Prevent & Optimize
Receive predictive outage alerts and root-cause summaries. Feed findings into Jira or ServiceNow to close the loop before incidents escalate.
Automate 100% Compliance and Performance
Replace random sampling with 100% coverage. Ensure every agent interaction meets legal standards and performance KPIs automatically.
The Quality Assurance Implementation Engine
Capture Every Interaction
Ingest 100% of call recordings, chat transcripts, and email threads. No more sampling — full coverage across every channel and agent. Learn about Automating 100% of Call Center QA.
Score & Flag Automatically
Configure compliance rubrics and performance KPIs. Auto-flag interactions breaching legal standards, tone policies, or resolution protocols.
Coach & Report
Deliver individual agent scorecards and team-level QA dashboards. Sync coaching alerts directly into your LMS or CRM.
Operational Excellence Through Dialogue Analysis
Identify bottlenecks in your workflows by listening to the friction reported by your teams and partners.
The Operations Implementation Engine
Listen to the Workflow
Ingest internal communications, partner calls, and field team reports. Surface the operational friction your dashboards never capture.
Map Bottlenecks
Configure analysis to detect recurring process failures, handoff breakdowns, and SLA risks across departments and supply chain touchpoints.
Execute & Streamline
Deliver operational friction reports to your COO. Trigger automated workflow adjustments in SAP, Dynamics, or your logistics platform.
The Scalability of a Survey. The Depth of a Focus Group.
Stop relying on static forms. Use generative AI agents to dive into motivations, frustrations, and needs with human-like depth. Explore The best AI-moderated interview platforms.
The Insights & Research Implementation Engine
Deploy the Research Agent
Launch AI-driven generative interviews across your target audience in minutes. Test hypotheses, explore motivations, and probe unmet needs at scale.
Synthesize the Signal
Configure thematic clustering to group responses by sentiment, persona, and strategic relevance. Replace manual coding with automated insight extraction.
Deliver the Intelligence
Receive structured research reports ready for board presentations or product strategy sessions. Export findings directly into your BI or research platform.
Four Solutions for the AI Agents You've Already Deployed
Independent auditing across the full lifecycle of a production AI agent — before launch, in production, under attack, and in front of a regulator.
Independently Audit Your AI Agent Before It Ever Talks to a Customer
Before an agent goes live, Lexic Compass reviews the full stack behind it — code, orchestration pipeline, RAG retrieval quality, and tool-calling logic — and returns a go/no-go report grounded in evidence, not a vendor's word.
The Pre-Production Audit Implementation Engine
Review the Stack
Audit the agent's code, orchestration pipeline, RAG retrieval sources, and tool-calling permissions for correctness and security gaps before launch.
Simulate Production Load
Run realistic conversation volumes and edge cases against the agent in a staging environment to surface failures before customers do.
Review & Deploy
Receive a go/no-go independent audit report with prioritized fixes, so launch decisions are based on evidence, not confidence.
Catch Drift, Latency, and Hallucinations Before Your Customers Do
Agents that pass launch can still degrade in production. Lexic Compass continuously monitors technical quality (hallucination rate, latency, task success) and CX quality (tone, resolution, escalation handling) across 100% of live interactions.
The Continuous Monitoring Implementation Engine
Instrument the Agent
Connect to the live agent's conversation stream — no changes to the agent's own architecture required.
Detect Drift & Anomalies
Flag hallucination spikes, latency degradation, and tone or resolution-quality drift as they happen, not in a quarterly review.
Alert & Report
Route real-time alerts to your engineering and CX teams, with a running compliance and quality record for audit purposes.
Attack Your Own Agent Before Someone Else Does
Lexic Compass proactively stress-tests production AI agents with adversarial load, prompt injection attempts, and jailbreak scenarios — the same techniques a bad actor would use, run under controlled conditions.
The Red-Teaming Implementation Engine
Simulate Adversarial Load
Test the agent under high-volume and edge-case traffic to find where it breaks under pressure.
Attempt Injection & Jailbreaks
Run structured prompt injection and jailbreak attempts to probe for data leakage and behavior manipulation.
Harden & Retest
Receive a prioritized list of vulnerabilities with remediation guidance, then retest to confirm the fix holds.
Turn Compliance Into Evidence, Not Guesswork
Lexic Compass audits AI agents against GDPR data-handling requirements and EU AI Act Article 50 transparency obligations, and registers the evidence trail — logs, disclosures, and audit records — you need to demonstrate conformance to a regulator.
The Regulatory Compliance Implementation Engine
Audit Data Handling & Disclosure
Verify GDPR-compliant data handling and Article 50 AI-disclosure requirements are met in every conversation.
Register the Evidence Trail
Log audit records, disclosures, and findings in a structured, timestamped trail through Lexic Compass — not scattered spreadsheets.
Deliver a Regulator-Ready Report
Receive a compliance report formatted for legal and regulatory review, ready before an inquiry ever arrives.