AI AGENT INTELLIGENCE · AI GOVERNANCE

    AI governance tools document your policy. They do not prove your AI agents follow it.

    Most AI governance platforms are registries: they inventory models, store risk assessments and track approvals. None of them listens to what your AI agent actually said to a customer this morning.

    WHAT THIS ACTUALLY MEANS

    AI governance tools are software for cataloguing AI systems, recording risk classifications and managing internal approval workflows.

    Documentation, not behaviourThey produce documentation. What they do not produce is behavioural evidence — proof that a specific AI agent, running in production today, disclosed it was an AI, refused out-of-scope requests, escalated correctly and did not invent an answer under pressure.
    One layer below the registryLexic Compass sits one layer below the governance platform: it independently audits AI agents already in production.
    A score and a signed verdictIt returns a Trust Score from 0 to 100 across four pillars — Integrity & Safety, Regulatory Trust, Operational Reliability and Experience Trust — with a signed verdict.
    Trust Score 0-100ClearedCleared with ConditionsNot Cleared

    It is an independent audit, not a certification: Lexic is not a notified body under the EU AI Act.

    Governance platform vs. independent agent audit

    CapabilityWho covers it
    Model and system inventoryAI governance platform — the registry is its core job
    Risk classification and approval workflowAI governance platform — internal process, self-declared inputs
    Policy templates and control mappingAI governance platform
    Adversarial testing of a live agentIndependent audit — Compass attacks the agent to find where it breaks
    Evidence from real production conversationsIndependent audit — findings are tied to transcripts, not questionnaires
    Article 50 disclosure verified in the wildIndependent audit — checked in the channel the customer actually uses
    Third-party verdict for the Board or a regulatorIndependent audit — the auditor is not the operator

    “A governance registry tells you which AI systems you own. It cannot tell you which of them is quietly lying to your customers.”

    Sergio Llorens, CEO of LEXIC.AI

    Executives of these companies are already decoding conversations

    Ecovidrio — glass recycling leader using Lexic AI conversational intelligence
    Ecoembes — packaging recycling organization using Lexic AI conversational intelligence
    Coca-Cola — global beverage brand using Lexic AI customer conversation analysis
    Cellnex Telecom — telecom infrastructure company using Lexic AI insights
    Delta Cafés — food and beverage brand leveraging Lexic AI customer analytics
    TotalEnergies — global energy company using Lexic AI conversation analysis
    GreenFlex by TotalEnergies — sustainability consultancy using Lexic AI
    Bankinter — Spanish banking group using Lexic AI for customer experience
    Telefónica — telecommunications leader using Lexic AI call center analytics
    Stadler — rail vehicle manufacturer using Lexic AI operational intelligence
    Ecovidrio — glass recycling leader using Lexic AI conversational intelligence
    Ecoembes — packaging recycling organization using Lexic AI conversational intelligence
    Coca-Cola — global beverage brand using Lexic AI customer conversation analysis
    Cellnex Telecom — telecom infrastructure company using Lexic AI insights
    Delta Cafés — food and beverage brand leveraging Lexic AI customer analytics
    TotalEnergies — global energy company using Lexic AI conversation analysis
    GreenFlex by TotalEnergies — sustainability consultancy using Lexic AI
    Bankinter — Spanish banking group using Lexic AI for customer experience
    Telefónica — telecommunications leader using Lexic AI call center analytics
    Stadler — rail vehicle manufacturer using Lexic AI operational intelligence

    Frequently asked questions

    AI governance tools are platforms that inventory an organisation’s AI systems, classify their risk level, store documentation and route approvals. They are process software: their output is a defensible paper trail. They do not test whether a deployed AI agent behaves as documented, which is why an independent audit layer is usually needed alongside them.

    See what your governance platform cannot see.