"In the race for energy efficiency, the biggest bottleneck isn't the technology in the field—it's the paperwork in the office. TotalEnergies (Greenflex) used Lexic to turn a manual 20% error rate into a 95% velocity gain."
The Architecture of the Problem: The Administrative Chokehold
For Greenflex (TotalEnergies), managing energy efficiency projects meant managing a mountain of complexity. Processing 350 complex documents daily had become a massive operational drag.
The Invisible Friction
20% of project files were being rejected due to minor formatting or data errors. This wasn't just an admin headache; it was a financial one.
The Revenue Drag
Every rejected document delayed the collection of carbon compensation revenue. High staff turnover in admin roles meant constant retraining and a "Black Box" of process errors.
The Goal
Eliminate manual verification and move from "Document Auditing" to "Autonomous Resolution."
The Lexic Solution: The Autonomous Document Agent
We deployed a specialized version of the Lexic "Corporate Brain" designed for Administrative Velocity. Instead of just "reading" text, the AI was trained to understand and validate business logic.
- Passive Intelligence (The Process Audit)
- Active Orchestration (The Document Agent)
1. Passive Intelligence: The Process Audit
We analyzed 100% of rejected files to identify the semantic patterns of failure.
We mapped every friction point—from land registry mismatches to ID errors—creating a structured "Source of Truth" for what a perfect document looks like.
2. Active Orchestration: The Document Agent
Using that intelligence, we deployed an Autonomous Management Agent that replaced manual review with real-time AI logic:
- Intelligent Extraction: Automated capture of critical data points from hundreds of diverse formats.
- Real-Time Cross-Referencing: The agent performs an Automated Audit, matching IDs and land registry records against national databases in seconds.
- CRM Integration: To avoid "Dashboard Fatigue," the agent pushes validated data directly into existing systems.
Deterministic Outcomes: Efficiency as a Competitive Edge
By automating the "Brainwork" of document verification, the ROI for TotalEnergies was immediate:
- 95% Time Savings: What took hours now takes seconds. Administrative processing has moved from a bottleneck to a high-speed pipeline.
- 70% Resource Optimisation: Teams were liberated from routine data entry and pivoted to high-value strategic verification and project management.
- Accelerated Revenue: Faster approval cycles directly reduced the "Lag Time" for carbon credit collection, improving cash flow.
- Zero Training Latency: The AI doesn't forget rules or suffer from turnover. The process remains 100% consistent 24/7.
The Challenger Insight
"TotalEnergies realised that administrative error is just a lack of intelligence at scale." By using Lexic Pulse to audit the friction (Passive) and resolve it through Autonomous Agents (Active), they didn't just save time—they unlocked the speed of their business.