Client Profile
Diagnostic Imaging Clinic Chain operating 15 specialized centers serving 2000+ monthly patients
Healthcare Challenge
- High patient anxiety during complex diagnostic procedures
- Limited systematic feedback about patient experience and service quality
- Communication gaps between medical staff and patients
Implementation & Patient Care Integration
- Pre-appointment calls for preparation and expectations
- Post-procedure WhatsApp for immediate feedback
- Phone interviews 48h later for complete evaluation
- Follow-up for patients with complex procedures (PET-CT, MRI)
Key Frustrations Identified
"Nobody explained that the MRI noise would be so loud. I would have liked to be better prepared" - Interviewed patient
45% of patients mentioned confusion about result wait times and lack of proactive communication.
Outcomes
- 50% improvement in patient satisfaction scores
- 30% reduction in reported anxiety levels
- 40% increase in adequate procedure preparation
- 35% improvement in medical communication perception
Contact LexicPulse: info@lexic.ai