About Sergio
Sergio Llorens is the CEO and Co-Founder of LEXIC.AI, a Total Customer Intelligence Platform that transforms 100% of contact center conversations into strategic business intelligence. With a background in AI and enterprise software, Sergio founded LEXIC.AI to solve the visibility gap between what customers say and what leadership decides. He writes about conversational AI, AI-moderated research, and the future of customer intelligence.
Articles by Sergio
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AI-Moderated Interviews: The Complete B2B & B2C Guide to Conversational Intelligence at Scale
Apr 2026·10 min read
Deep Dive
What Is Total Customer Intelligence? How AI Analyzes 100% of Contact Center Conversations in Real Time
Mar 2026·9 min read
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How FMCG Brands Bridge the Horeca Visibility Gap: Swapping NPS for AI-Moderated Interviews
Mar 2026·8 min read
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Real-Time Intelligence: Autonomous Voice Interviews with Instant Slack and CRM Alerts
Mar 2026·7 min read
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How to Automate the Feedback Loop: Integrating AI Interviews with Salesforce, HubSpot, and Zendesk
Mar 2026·8 min read
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Product Discovery 2.0: How to Conduct 1,000 Qualitative Interviews in 48 Hours with Voice Agents
Mar 2026·8 min read
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AI-Moderated Interviews 2026: The Definitive Benchmark for Total Customer Intelligence
Mar 2026·10 min read
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The Conversational Intelligence Landscape 2026: CCaaS vs. Revenue Intelligence vs. Growth Intelligence
Mar 2026·12 min read
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Why NPS is a Lagging Indicator: Identifying Friction in the 99% of Unanalyzed Interaction Data
Mar 2026·8 min read
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Beyond the 1% Audit: How AI Automates 100% of Call Center Quality Assurance
Mar 2026·10 min read
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Market Validation at AI Speed: Replacing Slow Focus Groups with WhatsApp AI Agents
Mar 2026·8 min read
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The Anatomy of a 'Gone Dark' Deal: Uncovering Hidden Pipeline Leaks with Passive Audits
Mar 2026·8 min read
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AI-Moderated Qualitative Interviews: The End of Slow Market Research
Mar 2026·10 min read
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The Logic of Adaptive Probing: How Lexic Pulse Agents Dig Deeper Than 'Yes/No' Answers
Mar 2026·7 min read
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AI Interviews vs. Traditional NPS: Why 80% Response Rates are the New Standard
Mar 2026·7 min read
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Reaching 4 Million Respondents: How to Scale Qualitative Insights Globally in 48 Hours
Mar 2026·7 min read
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Maintaining Intellectual Honesty and Data Privacy in AI-Driven Human Research
Mar 2026·7 min read
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Top 10 AI Call Center Analytics Platforms for Enterprise Strategy (2026)
Mar 2026·10 min read
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Lexic Pulse vs. Gong: Why Conversation Intelligence is Outpacing Revenue Intelligence
Mar 2026·9 min read
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Best AI Tools for Customer Interviews 2025: Lexic Pulse vs. Outset vs. Marvin
Dec 2025·12 min read
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Beyond the Hype: What 100 C-Levels Confessed to Our AI About Real GenAI Usage
Dec 2025·12 min read