Case Studies - AI Success Stories

See how leading organizations across industries have transformed their customer engagement, research, and operations with Lexic AI agents. Real implementations, measurable results.

CLOSCA - Sustainable Mobility

Challenge

CLOSCA, a leader in sustainable urban mobility products, needed to understand evolving customer preferences for eco-friendly transportation solutions at scale.

Solution

Deployed Lexic Voice AI agents to conduct in-depth customer interviews about product usage, sustainability values, and future needs. The AI engaged customers in natural conversations that uncovered insights traditional surveys missed.

Results

500+ customer interviews completed in 2 weeks
Discovered 3 new product opportunities
40% cost reduction vs. traditional research
Real-time insight dashboard for product team

BSH - Home Appliances

Challenge

BSH, one of the world's largest home appliance manufacturers, wanted to gather continuous feedback on product experiences across their portfolio.

Solution

Implemented Lexic Pulse for ongoing customer feedback collection via text and voice. AI agents reached out post-purchase and during product lifecycle milestones.

Results

10,000+ customer touchpoints per month
85% response rate (vs. 15% for email surveys)
Early detection of product issues
Improved NPS by 12 points

Bionos Biotech - Healthcare

Challenge

Bionos Biotech needed to improve patient adherence and outcomes monitoring for their therapeutic programs while maintaining HIPAA compliance.

Solution

Deployed the Lexic Health Companion for automated patient follow-ups, medication reminders, and symptom monitoring through empathetic AI conversations.

Results

35% improvement in medication adherence
Early intervention for 200+ patients at risk
Patient satisfaction score of 4.8/5
50% reduction in missed appointments

Bankinter - Financial Services

Challenge

Bankinter wanted to understand customer attitudes toward digital banking products and identify opportunities for innovation.

Solution

Used Lexic Text AI agents via WhatsApp to conduct conversational research with banking customers about their digital experience and product preferences.

Results

2,000+ customer conversations in 1 month
Identified 5 UX improvements implemented immediately
Discovered demand for 2 new product features
Research cost 60% lower than focus groups

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