Adaptive Conversation Engine

The intelligent core powering all Lexic AI agents. Our Adaptive Conversation Engine combines advanced natural language understanding, dynamic dialogue management, and multi-channel orchestration to deliver truly human-like interactions.

Core Technology

Natural Language Understanding

State-of-the-art NLU that goes beyond keyword matching. Our engine understands intent, context, entities, and nuance to interpret what users really mean.

Dynamic Dialogue Management

Conversations flow naturally with our adaptive dialogue system. Handle interruptions, topic changes, and complex multi-turn interactions seamlessly.

Sentiment & Emotion Analysis

Real-time understanding of user emotions. Detect frustration, satisfaction, confusion, and more to adapt responses appropriately.

Context Memory

Our agents remember. Long-term context storage means users don't repeat themselves, and conversations build on previous interactions.

Platform Capabilities

Multi-Channel Orchestration

Deploy once, run everywhere. A single conversation design works across voice, text, web, mobile, and messaging platforms.

Conversation Designer

Visual tools for building conversation flows. Non-technical teams can design, test, and deploy AI agents without writing code.

Analytics Dashboard

Understand how conversations perform. Track completion rates, sentiment trends, common paths, and opportunities for improvement.

A/B Testing

Optimize conversations with built-in experimentation. Test different phrasings, flows, and approaches to find what works best.

Enterprise Features

Security & Compliance

Enterprise-grade security with SOC 2 compliance, encryption at rest and in transit, and role-based access control.

Scalability

Handle millions of conversations simultaneously. Our cloud infrastructure scales automatically to meet demand.

Integration APIs

Connect to your existing systems. RESTful APIs and webhooks integrate with CRM, ERP, support systems, and custom applications.

Custom Training

Train agents on your domain-specific vocabulary and use cases. Fine-tune language models for your industry.

Supported Integrations

CRM: Salesforce, HubSpot, Zoho
Support: Zendesk, Freshdesk, Intercom
Communication: Twilio, WhatsApp, Slack
Analytics: Google Analytics, Mixpanel, Amplitude
Custom: REST APIs, Webhooks, GraphQL

Explore the Platform

See the Adaptive Conversation Engine in action. Contact us for a technical deep-dive and demo.