Powering the Architecture of Human Intelligence
Eight vertical engines. One unified intelligence layer. Built to decode the signal in every conversation your business has.
Decode Buying Intent to Accelerate Revenue
Transform every sales call and email into a strategic advantage. Identify buying signals, handle objections with data, and clone your top performers' conversational DNA.
The Sales Implementation Engine
Listen & Probe
Connect Genesys or Salesforce to ingest 100% of sales dialogue. Use Active Probing agents to interview lost leads and discover the real "Why" behind churn.
Configure Signals
Set real-time alerts for "Competitor Mentions" or "Pricing Friction". Define semantic tags for high-intent signals that standard CRMs miss.
Revenue Delivery
Receive "Next-Best-Action" summaries directly in Slack or Pipedrive. Eliminate "dead time" between a lead's signal and an agent's response.
Eliminate Friction Before it Impacts Churn
Move beyond reactive support. Use conversational intelligence to map the root causes of customer frustration and automate the path to resolution.
The Customer Experience Implementation Engine
Connect the Stream
Ingest 100% of Zendesk tickets, WhatsApp chats, and Call Center audio. Deploy agents to conduct post-resolution interviews that probe deeper than a simple NPS score.
Synthesize Sentiment
Configure tagging of conversations showing frustration, unmet needs, or escalation risk. Set alerts for sentiment spikes across any channel.
Actionable Insights
Deliver weekly "Friction Roadmaps" to your CX managers. Automatically update CRM profiles with high-fidelity sentiment data.
Build What Your Customers Truly Need
Stop guessing feature priority. Lexic synthesizes thousands of hours of user feedback into a deterministic product roadmap.
The Product Implementation Engine
Discover Needs
Map conversations from support tickets and client phone calls. Launch AI-driven generative interviews to test new product hypotheses in 3 clicks.
Tag Feature Gaps
Configure analysis to automatically group feature requests by user persona and impact. Identify technical friction points causing usability drop-off.
Deliver Strategy
Receive specialized "Product Opportunity" reports in your inbox. Sync findings directly with Jira or Productboard to prioritize the high-impact backlog.
Capture the Market Signal Amidst the Noise
Understand how your brand is perceived in real-time. Turn qualitative market sentiment into quantitative growth assets.
The Marketing Implementation Engine
Listen to the Market
Connect Customer Support Channels and Use Active Probing agents to conduct focus groups at infinite scale across your target segments.
Benchmark Sentiment
Set alerts for brand perception shifts or viral sentiment trends. Define "Competitor Positioning" tags to track market share in conversations.
Targeted Value
Receive automated reports on campaign resonance and brand health. Feed high-intent audience segments directly into your marketing automation tools.
Architect Technical Certainty from Digital Dialogue
Decode technical friction from support logs and system interactions to prevent outages and optimize your infrastructure.
The IT Implementation Engine
Ingest System Dialogue
Connect IT helpdesk tickets, incident logs, and internal chat channels. Capture 100% of technical friction reported by your teams.
Tag Error Patterns
Configure detection for recurring failure signatures, escalation triggers, and infrastructure pain points across systems and environments.
Prevent & Optimize
Receive predictive outage alerts and root-cause summaries. Feed findings into Jira or ServiceNow to close the loop before incidents escalate.
Automate 100% Compliance and Performance
Replace random sampling with 100% coverage. Ensure every agent interaction meets legal standards and performance KPIs automatically.
The Quality Assurance Implementation Engine
Capture Every Interaction
Ingest 100% of call recordings, chat transcripts, and email threads. No more sampling — full coverage across every channel and agent.
Score & Flag Automatically
Configure compliance rubrics and performance KPIs. Auto-flag interactions breaching legal standards, tone policies, or resolution protocols.
Coach & Report
Deliver individual agent scorecards and team-level QA dashboards. Sync coaching alerts directly into your LMS or CRM.
Operational Excellence Through Dialogue Analysis
Identify bottlenecks in your workflows by listening to the friction reported by your teams and partners.
The Operations Implementation Engine
Listen to the Workflow
Ingest internal communications, partner calls, and field team reports. Surface the operational friction your dashboards never capture.
Map Bottlenecks
Configure analysis to detect recurring process failures, handoff breakdowns, and SLA risks across departments and supply chain touchpoints.
Execute & Streamline
Deliver operational friction reports to your COO. Trigger automated workflow adjustments in SAP, Dynamics, or your logistics platform.
The Scalability of a Survey. The Depth of a Focus Group.
Stop relying on static forms. Use generative AI agents to dive into motivations, frustrations, and needs with human-like depth.
The Insights & Research Implementation Engine
Deploy the Research Agent
Launch AI-driven generative interviews across your target audience in minutes. Test hypotheses, explore motivations, and probe unmet needs at scale.
Synthesize the Signal
Configure thematic clustering to group responses by sentiment, persona, and strategic relevance. Replace manual coding with automated insight extraction.
Deliver the Intelligence
Receive structured research reports ready for board presentations or product strategy sessions. Export findings directly into your BI or research platform.