Turning Every Conversation into a High-Fidelity Growth Asset
Converting multi-modal human conversations into high-fidelity knowledge and deterministic execution.
The Dual Intelligence Hub
01 | Passive Listening
100% Visibility of Existing Conversations
Connect directly to your Call Center, Zendesk, and Chat streams to analyze 100% of your interactions. We tag, summarize, and synthesize every word into high-fidelity knowledge.
Conversation Analysis and Insights
Live Transcription
Alerts
Auto-Actions
✓ CRM Updated✓ Ticket CreatedGenerated Insights
02 | Active Listening
AI-Moderated Interviews
Create AI interviews in just 3 clicks. Deploy generative agents via WhatsApp, Phone, or RCS to dig deep into customer motivations, frustrations, and NPS drivers.
3-Click Campaign Builder
Select Segment
Choose the audience you want to probe
Define Goal
Set the insight objective and depth
Launch AI Interviews
Deploy via WhatsApp, Phone, or RCS
Deploy via
Key Capabilities
Hybrid Discovery Loop
Automatically triggers deep-dive interviews the moment a friction point is detected in your call data.
Adaptive AI Interviewers
Dynamic, two-way conversations that ask smart follow-ups to uncover the "why" at massive scale.
Autonomous Action Triggers
Real-time alerts via Slack/CRM when the AI detects churn risks or "red flag" emotions in any channel.
Vertical Expert Personas
Specialized AI agents (IT, CX, Sales) that interview with the technical depth of a senior industry analyst.
Automated Hypothesis Testing
Prove or disprove business assumptions by targeting specific segments with AI-led research missions.
Roadmap-Ready Priorities
Transforms raw noise into a ranked "To-Do" list of strategic actions for your Product and Sales teams.
Value, Not Just Data
We do the heavy lifting of analysis and filtering so you receive pure value where your team already works.
Multitopic Dashboards
A holistic, always-on view of enterprise sentiment across every vertical and channel.
Automated Reports
Tailor-made vertical reports delivered automatically via Email, Slack, or Teams.
Deterministic Alerts
Direct CRM or ticketing sync to trigger immediate, high-priority business actions.
The Integration Ecosystem
Plug-and-play with your existing stack.
Conversational Sources Input
Call Center
Ticketing / Chat
Enterprise
Engine
Insights & Triggers Output
CRM
Collaboration
Direct
Contact us to explore partnering with Lexic
Book a demo and see the platform in action with your own data.